How Educating Utility Customers Makes Your Organization Stronger
3 minute read
Most utilities work very hard at customer service. But to further build trust and meet shared goals, utilities need to also educate customers on resource consumption and how it impacts their rates.
The Key to Happy Utility Customers? Initiative
3 minute read
When running an electricity, gas or water company, customers generally don’t think of you or reach out to you unless they’re discouraged and having problems.
The Crisis Communications Plan Every Community Bank Needs
4 minute read
You know what to do if a break-in occurs at your bank, but today’s financial criminals work behind a computer. Cybersecurity continues to be a threat for financial institutions of all sizes, with some even calling it the top risk for banks in 2018.
IT Is Not The First Line Of Defense. Employees Are.
3 minute read
Gas. Electricity. Nuclear power. Water. When these vital plants and networks are damaged by storms and natural disasters, lives are disrupted, even lost. Utility companies work hard to maintain their equipment to reduce the amount of impact, but these acts of God aren’t preventable.
Is Your Diversity and Inclusion Program Age-Appropriate?
3 minute read
Aging is an uncomfortable topic that people have struggled to discuss since ancient times. That same discomfort exists in organizational diversity and inclusion (D&I) initiatives, too, and failing to face it head-on may result in age discrimination complaints. While many CEOs experience success with overall D&I programs, a PwC study found only 8 percent of CEOs target age-related D&I in their policies.
Engage Employees In Your Corporate Wellness Plan By Making It Personal
2 minute read
With healthcare costs rising again in 2018, businesses are looking for ways to keep employees healthy. Addressing health behaviors upstream–prevention–is far less costly than paying for treatments. But you already know that.
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Kristi’s Games: Celebrating A Life To Raise Awareness About Drunk & Distracted Driving
2 minute read
The recent deaths of Colts linebacker Edwin Jackson and Uber driver Jeff Monroe stir up a range of emotions. I’m heartbroken for the families whose lives will never be the same; I’m angry that the driver who hit them was intoxicated; and I’m frustrated that drunk and distracted driving is still so prevalent today, taking the life of one person every 52 minutes.
4 Things You Need to Know To Improve Employee Engagement in 2018
3 minute read
Gone are the days people spent their entire careers with one company, rising through the ranks and staying until they retire. Workers’ expectations and demands have changed dramatically, and companies that respond and adapt along with the changing landscape are the ones who will succeed. Employee engagement is vital to every company’s success, and one of the top ways to improve employee engagement is to facilitate internal communication.
Four Ways To Find The Right Agency Partner Using RFPs (If You Have To)
5 minute read
Before you issue your next RFP to select an agency partner, stop and ask, “why.” Are you legally required to issue RFPs? Do your bylaws require it? Or is it just the way it’s always been done? If it’s not required, consider these reasons to ditch RFPs. If it is required, read on for four ways to find the right agency partner using RFPs.