How Educating Customers Makes Your Utility Stronger
3 minute read
Most utilities work very hard at customer service. But to further build trust and meet shared goals, utilities need to also educate customers on resource consumption and how it impacts their rates.
The Key to Happy Utility Customers? Initiative
3 minute read
When running an electricity, gas or water company, customers generally don’t think of you or reach out to you unless they’re discouraged and having problems.
The Crisis Communications Plan Every Community Bank Needs
4 minute read
You know what to do if a break-in occurs at your bank, but today’s financial criminals work behind a computer. Cybersecurity continues to be a threat for financial institutions of all sizes, with some even calling it the top risk for banks in 2018.
IT Is Not The First Line Of Defense. Employees Are.
3 minute read
Gas. Electricity. Nuclear power. Water. When these vital plants and networks are damaged by storms and natural disasters, lives are disrupted, even lost. Utility companies work hard to maintain their equipment to reduce the amount of impact, but these acts of God aren’t preventable.
Kristi’s Games: Celebrating A Life To Raise Awareness About Drunk & Distracted Driving
The recent deaths of Colts linebacker Edwin Jackson and Uber driver Jeff Monroe stir up a range of emotions. I’m heartbroken for the families whose lives will never be the same; I’m angry that the driver who hit them was intoxicated; and I’m frustrated that drunk and distracted driving is still so prevalent today, taking the life of one person every 52 minutes.
4 Things You Need to Know To Improve Employee Engagement in 2018
Gone are the days people spent their entire careers with one company, rising through the ranks and staying until they retire. Workers’ expectations and demands have changed dramatically, and companies that respond and adapt along with the changing landscape are the ones who will succeed. Employee engagement is vital to every company’s success, and one of the top ways to improve employee engagement is to facilitate internal communication.
What Is It That You Do…Exactly?
When LinkedIn learned that one in three parents don’t understand what their children do for work, the company created Bring In Your Parents To Work Day. (Google has been doing this since 2012 in an appropriately massive Google way.)
How Does A Good Spokesperson Conduct An Interview
In the last post we discussed how to prepare for an interview. But that doesn’t necessarily mean you’re ready for the 10 o’clock news. So, um…uh, let’s…like…begin?
How Do You Prepare For A Media Interview
In our last post we discussed the importance of building relationships with news media and having a strategy for interacting with them. This post is about executing that strategy through interviews.