Comprehensive crises management in a highly regulated industry.

Because banking is one of the nation’s most highly regulated industries, successfully planning for and navigating a crisis requires an even higher level of stakeholder communications and messaging strategy. Borshoff’s 35 years of banking and financial experience serves us well as we have guided institutions of all sizes — from multi-state to locally-based — from credit unions to community banks – through challenging situations involving community discord, theft and break-ins, management missteps, closing institutions and leadership changes. We have assisted financial institutions with creating comprehensive, proactive crisis communications planning documents and tools, helping banks do their best to anticipate and prepare for the worst. The plans have proven to help companies work through their own processes and communications procedures that had not been previously spelled out. Our work with cross-functional teams at banks and credit unions has covered scenario planning including credit cards, identity theft, cybersecurity breaches, employee behavior and more, from low-risk to life-altering.