Is Your Employee Handbook Helping (Or Hurting) Your Retention Rate?
3 minute read
It’s hard to recover from a bad first impression. Online daters know this. Job applicants do, too. So why don’t employers?
Why You Should Arm All Employees with Marketing Messages and Sales Strategies
2 minute read
Aligning a company’s sales strategy across departments is no longer just a good idea, it’s imperative to driving sustainable revenue. It’s crucial to ensure everyone in your organization is working together to create the best customer experience. Removing any disconnect and creating a sense of purpose also creates accountability and improved collaboration.
How Community Banks Can Sell Loans to Millennials
4 minute read
Maybe it’s student loans, maybe it’s the rising cost of avocados, but millennials carry a lot of debt. About two-thirds have at least $10,000 in student debt alone, and one in four millennials with $30,000 or more in debt expect to take more than 20 years to pay it off, according to a survey by ORC International.
Banks Must Update Digital Infrastructure to Improve Customer Experience
3 minute read
Consumers have been banking online for more than 20 years, yet they regularly face outdated technical infrastructures. That frustrates users who expect digital experiences with their banks to be exceptional.
How Educating Customers Makes Your Utility Stronger
3 minute read
Most utilities work very hard at customer service. But to further build trust and meet shared goals, utilities need to also educate customers on resource consumption and how it impacts their rates.
The Crisis Communications Plan Every Community Bank Needs
4 minute read
You know what to do if a break-in occurs at your bank, but today’s financial criminals work behind a computer. Cybersecurity continues to be a threat for financial institutions of all sizes, with some even calling it the top risk for banks in 2018.
How to Attract FinTech Users to Regional Banks
4 minute read
When it comes to banking, consumers want a frictionless experience, so it’s no wonder financial technology (FinTech) has pulled market share from regional banks. The majority of FinTech users are millennials, and regional banks can win these customers—some of whom have never opened an account with a legacy bank—with a combination of compelling marketing messages and technology investments.
Inclusive Recruiting Will Bring More Women To Your IT Workforce
3 minute read
Historically, women have been an underutilized part of the work force, especially in STEM (science, technology, engineering and math). As more women consider fields such as information technology (IT), methods of recruiting and hiring should be examined and modified to make sure they’re effective for a more diverse population.
IT Is Not The First Line Of Defense. Employees Are.
3 minute read
Gas. Electricity. Nuclear power. Water. When these vital plants and networks are damaged by storms and natural disasters, lives are disrupted, even lost. Utility companies work hard to maintain their equipment to reduce the amount of impact, but these acts of God aren’t preventable.